NemuriOn Support
Updated November 2, 2026
Check-in not going through, or photos or voice not working? Have a look here, then write to us.
What we can help with
- No reply in a check-in, or the message “AI 設定が必要です” (AI setup needed)
- Camera, microphone, speech recognition or add-to-Photos turned off (use “設定を開く” to allow it in iOS Settings)
- Using night entries, tonight’s photo, keeping a photo in your album, and Clear photo
- Soundscape preview and wind-down narration playback
- Switching the bedtime reminder or AI consent
How to reach us
Email us your iPhone model, iOS version, what happened and what you tapped just before, and any message on screen. A screenshot helps.
Please don’t send diary text, conversations or the photos themselves. We cannot see data on your device, so your description is all we need.
yoru.memo@makuraoto.studioPurchases and refunds
NemuriOn has no in-app purchases. For any App Store billing question, use Apple’s Report a Problem.
Recovering data
Entries, conversations and photos live only on your device; we keep no copy. Entries cannot be recovered after you delete the app or run “Delete local data”.
Sleep and health
NemuriOn is not a medical device and cannot give medical advice about sleep. If insomnia continues or you notice strong anxiety or changes in your health, please see a medical professional. In an emergency, contact your local emergency services right away.
Outside our scope
- Questions about DeepSeek accounts or its service itself (see the DeepSeek policy)
- Problems in iOS, Apple speech recognition or the Photos app themselves
- Medical or health consultations
Contact
Email: yoru.memo@makuraoto.studio
Related: Privacy Policy · Terms of Use